The TribeMaker
Standard Operating Process

Site Development Process

The Tribe Maker's standard website development process: prototype first, the client pays, then four defined build phases from discovery to launch.

The Tribe Maker  ·  Process Playbook  ·  2026

Slide 2 — The Process at a Glance

Prototype first. Client pays. Then four build phases.

We build an example from the client's current site to win the work. Once they've seen it and paid, the four-phase build begins — the PM owns every phase; each adds a champion.

Before the build — sales pause

Prototype (an example built from their current site, used to close the sale) → Client pays. No build work starts until payment clears.

1

Discovery & Planning

Goals, schedule, and sitemap — content comes from Google Docs.

PM / Account Manager (referring agency)
2

Design & Content Review

Brand direction, page designs, approval, content review.

PM / Designer
3

Development

Specs, build, content integration, staging & CMS.

PM / Developer
4

Launch

Standards, QA, go-live, sign-offs, soft launch.

PM / Developer
Slide 3 — Phase 1 of 4

Discovery & Planning

Champion: Project Manager / Account Manager (referring agency) Delivery: Sitemap · Content in Google Docs
Define goals
  • Main goal / purpose
  • Target audience
  • Problems to solve (from prototype)
  • Messaging
Define schedule
  • Timely deliverables
  • Time constraints
  • Approval process
Content in Google Docs
  • Copy & images collected in Google Docs
  • Page organization
  • Navigation
  • Full sitemap
Client meeting
  • Whiteboarding
  • Data mapping
  • Functionality planning
  • Document creation
Slide 4 — Phase 2 of 4

Design & Content Review

Champion: Project Manager / Designer
Design & brand direction
  • Brand guidelines (create or adopt)
  • Theme and color scheme
  • Soul of the brand
Site & skin design
  • Home page
  • Interior pages
  • Mobile
  • Tablet
  • Interior page designs
Site design completion
  • JPG versions
Site design approval
  • Design approval
  • First round
Content review
  • Review & refine content in Google Docs
Slide 5 — Phase 3 of 4

Development

Champion: Project Manager / Developer
Development concepting
  • Development specifications
  • Functionality review
  • Development schedule
Development
  • Code structure
  • Functionality
  • Visual interface
Final content
  • Content from Google Docs
  • All content available
  • Content vs sitemap check
  • Asset collection & review
Content integration
  • All content integrated
  • Text styling adjustments
Staging & CMS
  • Staging site created
  • Create the CMS
  • Run standards setup
Slide 6 — Phase 4 of 4

Launch

Champion: Project Manager / Developer
Web standards
  • Cross-browser checks
  • Programming optimization
Site pushed live
  • Final payment
  • Site launch
Soft launch
  • Complete adjustments
  • Cross-browser testing
  • Site approved
  • Functionality edits approval
CMS approval sign-offs
  • Client
  • Developer
  • Account Manager (referring agency)
  • Motive
Slide 7 — Ownership

Who champions each phase.

The Project Manager runs the whole engagement; the discipline lead changes as the work moves from planning to pixels to code.

Phase 1 — Discovery
  • Project Manager
  • Account Manager (referring agency)
Phase 2 — Design
  • Project Manager
  • Designer
Phase 3 — Development
  • Project Manager
  • Developer
Phase 4 — Launch
  • Project Manager
  • Developer

Final launch sign-off requires:

Client Developer Account Manager (referring agency) Motive
Slide 8 — Definition of Done

Key deliverables by stage.

The prototype wins the work and the client pays; then each build phase closes when its deliverables are approved.

Prototype · Paid
  • Example built from current site
  • Client sees the value
  • Approved & paid
1 · Discovery & Planning
  • Full sitemap
  • Content from Google Docs
  • Goals confirmed
2 · Design & Content Review
  • Approved page designs (JPG)
  • Brand direction
  • Content reviewed & refined
3 · Development
  • Staging site
  • CMS + standards setup
  • All content integrated
4 · Launch
  • Cross-browser QA passed
  • Site live + final payment
  • All sign-offs collected
The standard

Prototype → paid → four build phases — same path, same champions, same gates, every time.

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